📑FAQs

Is it necessary to provide the userId at app start-up with the init method?

No. Since the init method should happen at app start-up, there are circumstances where you don’t yet have this data. For example, if the user hasn’t signed in yet. In these cases, it’s still critical to init at the app start up, but you can pass a blank or 0 value in UserId. After login, re-initialize the SDK with proper userId.

Remember that the userId is critical for doing S2S payouts, without it your users will not be able to get their rewards. It is also important to note that whatever the last supplied userId was is what will be sent in the S2S payout URL. Therefore, the last supplied UserId was what will be sent in the S2S payout URL.

Do I need to do anything with the Playtime SDK after the user logs out?

You should clear the previous session by using PlaytimeAds.getInstance().destroy() code to ensure SDK will reinitialize properly with new user details when user login the app again.

What is the size of SDK?

SDK size depends on the wrapper, but it is roughly <0.5MB.

How often is the SDK updated?

The SDK is updated every couple of months. Please keep an eye out on our

Add the Playtime 👉 SDK Dependency section.

Where you can see the latest SDK version to download.

What kind of data does the SDK track? I need to share this information with the Google Play Store.

All of the data that we collect can be found in the AndroidManifest.xml of the SDK

How do users know that they are able to receive a reward?

For Android users, we send a postback for rewards. Please generate a push notification to notify users

while receiving postback from us.

I'm not seeing campaigns/games in the offerwall?

The most common reason is if you have started the same campaigns/games previously on your device, so it will not be visible to you.

After playing some time-based reward games (Playtime), I stopped receiving rewards after some time. Why?

It can happen because you stopped progressing through the game. To fix this, please keep playing and progressing through the game.

What's the difference between Event-Based, Playtime, and Level-Based Campaigns?

We have more information about this in our docs. Please refer to them 👉here .

What is the use of the GAID?

We use GAID to identify users. We provide these data to our advertising partners so they can count attribution.

Why does the user need to accept Access to Advertising Info?

We also ask the user to accept the App Usage Permissions. This allows us to monitor the time spent in each game or app. Without accepting these permissions, users won't be eligible to participate in such campaigns which requires app usage access information to reward users.

Why does the user need to accept TOS?

We have more information about this in our docs. Please refer to them👉 here . This is what the users sees in the TOS page:

We hereby inform you that Playtime processes the following personal data within the framework of the use of offers:

- Installed apps (including the use duration and use history)

- We read Google service configuration to get your device level information. We also collect device-specific information (such as your hardware model, operating system version, unique device identifiers, ip address, GAID and mobile network information). We primarily use this information to detect fraud & unauthorized usage of Playtime services. Your device level information is also used in tracking your activity on Playtime for various actions & tasks to give you the best possible experience.

- The data will be connected to your end device via the device ID and sent, encrypted, to our servers. In order for app providers to finance our app suggestions, we must send them the device ID for billing purposes.

The processing of the above data is necessary to be able to recommend, via system messages, the installation of apps available in Playtime that match your interests, and calculate the bonuses acquired as a result of your use of the corresponding apps and to prevent fraudulent activity.

Consent

By clicking on “I Accept”, I give Playtime my consent to process my above-mentioned personal data and transmit it to other app providers so that I can use Playtime as described.

I am aware that a profile of interests will be generated using the above data, and depending on the types of apps I use, this may contain particularly sensitive personal data (e.g. health-related data or data about my sexual orientation, and any other data in special categories).

For that reason my consent also applies explicitly to the processing of this data.

Please refer to the links to our ✒️ Privacy Policy and 📝 Terms and Conditions before using our services.